MHC Healthcare is seeking a Community Health Worker to join the Clinical Operations team at the Marana Main Health Center, located in the heart of Marana, AZ. The Community Health Worker – I (CHW) engages patients of MHC Healthcare in education to improve their health, connection to social support and community resources, and empower patients to feel confident in making decisions about their health. The CHW will act as a non-clinical, public worker collaborating with MHC clinic staff, and the Community Health Manager to provide comprehensive, coordinated interventions in accordance to the Arizona Community Health Worker core competencies as part of patient centered care.
MHC Healthcare is a Federally Qualified Community Health Center (FQHC), with 17 sites in Tucson and Pima County. Our mission is to improve our Community by providing exceptional, whole-person healthcare.
The following qualifications are required:

• High school diploma or equivalent
• 1 year of work or volunteer experience in human services or healthcare field
• Bilingual (English/Spanish) may be required depending upon work assignment
• Experience working in a multi-cultural setting
• Experience handling sensitive information
• Fingerprint Clearance Card through the Arizona Department of Public Safety (or ability to obtain upon hire)
• Current Arizona driver’s license with clean driving record and proof of current vehicle insurance (39-month MVR will be run by MHC)

The following qualifications are preferred:

• Relevant Associate or Bachelor’s degree or professional/technical certification; Medication Technician (MT), Medical Assistant (MA), Certified Nursing Assistant (CNA), Patient Care Technician (PCT), etc.
• Ability to successfully complete CHW/Promotores de Salud formal training program, (AZDHS Voluntary CHW Certification) within 6 months of hire
• Experience using Electronic Health Records (EHR) systems
• Nonviolent Crisis Prevention & Intervention (CPI) certification or Trauma Informed Care trained

Equivalent combination of education and experience may be considered if applicable and must be directly related to the functions and body of knowledge required to successfully perform the job.
This position has the following supervisory responsibility:
Does not direct or supervise others.
The ideal candidate will also possess the following knowledge, skills, and abilities:

• Knowledge or ability to work with the targeted patient population.
• Ability to share health education, prevention, and patient advocacy through community engagement.
• Ability to build and maintain client relationships; using strong communication skills
• Understanding of health navigation for social and health services in Pima County
• Understanding of chronic disease.
• Understanding of community connectedness and available social support and applicable community resources.
• Knowledge of basic medical terminology.
• Ability and willingness to provide emotional support, encouragement, and motivation to patients using effective communication.
• Capacity to learn and use new computer systems and software.
• Basic computer skills and proficient with Microsoft Office applications.
• Demonstrates diversity, equity, inclusion, and belonging through work performance and professional interactions – including Culturally and Linguistically Appropriate Services (CLAS) and Universal Health Literacy Precautions.
• Excellent customer service, organizational, and communication skills with emphasis on responsiveness, building trust, mutual respect, and courtesy.
• Demonstrates cultural competence and commitment to supporting and promoting diversity, equity, and inclusion through work performance and professional interactions.

Duties and Responsibilities:

• Provides basic education, screening, brief intervention and/or facilitates referrals to other health or community-based resources in accordance with health center protocols for chronic care and health prevention measures.
• Assists patients in developing personal health literacy by improving their ability to find, understand, and use health information and services.
• Participates in population-based projects or process development that enhances high quality of health, self-management, treatment adherence, and patient compliance with plan of care.
• Utilizes worked or lived experiences with vulnerable communities facing health inequities.
• Collaborates with the clinical team to assist patients to address Social Determinants of Health such as food insecurity or housing needs that limit the patients’ engagement in their care and follows up as needed.
• Works in the clinical area as part of the integrated health care team.
• Utilizes self-management, motivational interviewing, teach-back, and other patient engagement techniques when meeting with patients.
• Acts as a patient liaison between internal and external departments.
• Builds organizational health literacy by advocating for patient and community needs.
• Communicates with patients while protecting their confidential health and medication information according to Health Insurance Portability and Accountability Act (HIPAA).
• Does not provide clinical advice and instead directs clinical questions to the indicated clinical staff.
• Participates in on and off-site continuing education programs and in-service trainings to acquire and maintain CHW certification, funding, or regulatory requirements and community needs.
• The CHW will utilize health literacy best practices and follow culturally and linguistically appropriate services (CLAS standards).
• Participates in all trainings, meetings, daily clinic huddles, and team communications.
• Builds and maintains productive working relationships with clinicians, site leadership, patients and support staff by being an active member of the team, supporting the mission of MHC Healthcare.
• Engages in learning activities to fully understand MHC job roles that impact patient service and treatment.
• Documents interactions and communications with patients in the EHR system according to organization and regulatory guidelines.
• May participate in committees serving as a CHW representative for MHC Healthcare.
• Travel may be required between MHC sites, or other locations for meetings.

Benefits:
MHC Healthcare’s vision is to be the premier provider and employer in community health. To support our mission and vision in our community, MHC Healthcare believes health and well-being must start at home. Therefore, employees have many opportunities to care for our own health and wellness with benefits such as:

• Medical, Dental, and Vision
• 403(b) with employer contribution
• Short-term disability and other benefits
• Paid time off including 11 holidays plus vacation and sick leave accrual
• Paid bereavement, jury duty, and community service time
• Employee discount for medical services ($500 per year for full-time)
• Education reimbursement ($3,000 per year for full-time)

MHC Healthcare will recruit, hire, train, and promote persons in all job titles without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law. In addition, all personnel actions such as compensation, promotion, demotion, benefits, transfers, staff reductions, terminations, reinstatement and rehire, company-sponsored training, education and tuition assistance, and social and recreational programs will be administered in accordance with the principles of equal employment opportunity.